FREQUENTLY ASKED QUESTIONS
Which package did I sign up for?
No problem, simply sign in with your email address and password and click on ‘Account’. Under your Subscriptions it will show your membership type.
How much does it cost to join The Wine Club?
The Wine Club is free to join and you only pay for the wine packs selected.
Can I switch membership types?
You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments.
What wines will be in my shipment?
Please view our packages page for more information. The final wines are determined just prior to each mail out.
Can I choose the wines for my shipment?
The wines are chosen by our winemaker just prior to each shipment. We uphold our promise to send you the best and most exclusive wines we have to offer. You can also always add on any of your favorites!
When will the next package be shipped?
All shipping will commence from the 15th of the month that the shipments are in (February, May, August, November).
I will be away during my next shipment, what can I do?
If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.
Can I change the address my wine is shipped to?
If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.
Can I add more wine to my package?
Absolutely, anytime. Just send us an email at email@example.com.
What additional wines are available to me?
As a Wine Club member you have access to more wines than anyone else. Email firstname.lastname@example.org for a current list of everything available.
When will my credit card be charged?
Credit cards will be processed 1 week prior to shipping, starting from the 7th of the month that the shipment occurs (February, May, August, November).
Can I cancel my subscription?
Absolutely, please let us know as early possible. You can cancel by logging in to your account or by contacting us at email@example.com
Can the courier leave my wine on my porch?
Please include any special instructions in the Shipping section of the checkout process. All wines will be delivered to your home or office via Australia Post or courier during normal business hours. Please allow 5 – 10 days for delivery. For more information, please refer to our delivery policy or contact the winery on (08) 8842 2261.
I forgot my member number… How do I find it?
Log in to your account and view it under Your Account/view and it will show in the right hand sidebar. Alternatively, call our winery on (08) 8842 2261 and we can look up your member number for you.
I live overseas, am I able to sign up to the Wine Club?
The Wine Club is currently open to customers with Australian postal addresses only.
For customers outside of Australia, please refer to our distributors page to find your nearest agent.